Refund and Return Policy

Last updated: August 19, 2026

Thank you for shopping with Badboys Creations. Because many of our products are custom-made, personalized or produced specifically for each customer, different return and cancellation rules apply depending on the product ordered. Please review this policy before completing your purchase.

Custom and Made-to-Order Products

Custom-built diecast models, personalized products, special-order models, customized apparel and any item produced according to a customer’s requested agency, vehicle, markings, lighting configuration or other specifications are final sale.

Custom and made-to-order products cannot be returned, exchanged or refunded because production materials, labor and customization begin specifically for the customer’s order.

This final-sale policy also applies when:

• The customer changes their mind after production has begun.
• The customer no longer wants or needs the product.
• The customer selected the wrong vehicle, scale, agency, options or customization.
• Minor handmade variations are present that do not materially affect the appearance or operation of the product.
• The finished product matches the description, photographs and options selected at the time of purchase.

This policy does not limit our responsibility for an item that arrives damaged, defective or materially different from what was ordered.

Production Time

Custom diecast models normally require approximately 4–6 weeks to produce before shipment unless a different production estimate is stated on the product page or communicated to the customer.

Production times are estimates and do not include shipping-transit time. If we determine that an order cannot be shipped within the promised time, we will notify the customer and provide the option to accept the revised shipment date or cancel the unshipped order for a full refund.

Order Cancellations

A custom or made-to-order purchase may be canceled within 24 hours after the order is placed, provided that production or the ordering of special materials has not already begun.

After the 24-hour cancellation period, or once production or material purchasing has begun, the order cannot be canceled or refunded.

Ready-to-ship orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it must follow the applicable return rules below.

To request a cancellation, contact Badboys Creations immediately through the contact information provided on our website. A cancellation request is not approved until you receive written confirmation from us.

Ready-to-Ship, Non-Custom Products

We accept return requests for eligible, non-custom and non-personalized products within 14 calendar days after confirmed delivery.

To qualify for a return, the item must be:

• Unused, uninstalled and in its original condition.
• Returned with its original packaging, accessories and components.
• Free from damage, alterations, odors, wear or missing parts.
• Accompanied by the order number or proof of purchase.

A return must be approved before it is mailed. Items returned without authorization may not be accepted.

Unless the return is caused by our error or a verified defect, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable. We do not charge a restocking fee for an eligible return submitted under this policy.

Waterslide Decals

Waterslide decal sheets may be returned within 14 calendar days after delivery only if they are unused, uncut, untrimmed, unsoaked, unsealed and in their original condition.

Decals cannot be returned or refunded after they have been cut, soaked, applied, sealed, altered or damaged during installation. Results can vary based on the customer’s preparation, application method, surface, water temperature, setting solutions and clear-coat products.

Please confirm the scale, vehicle and agency before ordering. Decals ordered in the wrong scale or for the wrong vehicle are not considered defective.

Apparel

Non-personalized apparel may be returned within 14 calendar days after delivery if it is unworn, unwashed, unaltered and returned in its original condition.

Custom, personalized or made-to-order apparel is final sale unless it arrives damaged, defective or materially different from what was ordered.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery. If an item arrives damaged, defective or incorrect, contact us within three calendar days after delivery.

Please include:

• Your name and order number.
• A description of the problem.
• Clear photographs of the item and packaging.
• A short video demonstrating the problem when the claim involves working lights, sound or another operating feature.
• Photographs of the shipping box and shipping label if the package was damaged in transit.

Do not discard the item, packaging or shipping materials while the claim is being reviewed. We may require these materials for a carrier claim.

After reviewing the claim, we may provide a repair, replacement, replacement component or refund, depending on the circumstances. Badboys Creations will cover reasonable return-shipping costs when we confirm that the item is defective, damaged in transit or incorrect.

Damage caused after delivery—including drops, improper handling, misuse, unauthorized repairs, modification, incorrect power sources or normal wear—is not considered a manufacturing defect.

Handmade Models and Minor Variations

Badboys Creations models are individually customized and assembled by hand. Minor differences in decal placement, lighting position, paint finish or small detailing may occur. These normal handmade variations are not considered defects when the product remains materially consistent with its description and ordered configuration.

Return Authorization and Shipping

Contact us before returning any product. If the return is approved, we will provide return instructions and the correct return address.

Customers should use a trackable and insured shipping service and package the item securely. Badboys Creations is not responsible for an unauthorized return or a return that is lost or damaged while being shipped back by the customer.

Please do not mail a return to the address shown on the shipping label unless we specifically instruct you to do so.

Refunds

We will inspect approved returns after they are received. If the return is accepted, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to appear. Your bank or credit-card provider may require additional processing time.

Original shipping charges and customer-paid return-shipping expenses are nonrefundable unless the return resulted from our error, a verified defect or shipping damage.

Nonreturnable Items

The following items are not eligible for return or exchange unless they arrive damaged, defective or materially different from what was ordered:

• Custom-built or personalized diecast models.
• Made-to-order products.
• Special-order products or components.
• Customized or personalized apparel.
• Used, installed, cut, soaked, sealed or applied decals.
• Gift cards.
• Clearance or final-sale items.
• Products damaged through misuse, modification, installation or improper handling.

Lost or Stolen Packages

If tracking shows that a package was delivered but it cannot be located, contact the shipping carrier and Badboys Creations promptly. We will assist with available carrier information, but we cannot guarantee a refund or replacement for a package confirmed as correctly delivered.

If tracking shows that a package was lost in transit, we will work with the carrier and provide an appropriate replacement or refund after the carrier claim is reviewed.

Contact Us

For a cancellation, return request or damaged-item claim, please contact Badboys Creations through the contact page at:

Badboyscreations.com

Include your full name, order number and a description of your request.